Message to Our Guests | Safety Practices | Booking Policy

Message to Our Guests

Dear Valued Guest,
Throughout this global situation, our colleagues have continued to embody the philosophy that guides Jasmin Elite Residence service excellence, whilst maintaining the highest hygiene standards to safeguard the health and wellbeing of all guests and colleagues. In response to the COVID-19 situation, we have evolved elements of our operational strategy to ensure we can safely continue to uphold our legacy of offering the highest level of service.
We have implemented preventive policies and procedures across all properties consistent with recommendations by WHO ( World Health Organisation) and Turkish Health Ministry. Such measures include mandatory temperature checks and health declarations for all suppliers and guests on arrival; frequent disinfection of all public spaces and increased sanitisation of high-touch areas; twice-daily temperature checks and personal protective equipment for all colleagues and the rollout of in-depth response plans. To enable appropriate safe distancing, our new procedures also cover the reorganisation of F&B outlets to minimise contact. Guests will also enjoy the option of contactless in-room dining and housekeeping services.
To provide a comprehensive overview of our new procedures, we have restructured our training to support colleagues in crafting the same experiential service during this new. Beyond our institutionalised training certifications, we remain diligent in inculcating these new preventive processes by providing ongoing education for our colleagues through daily line-ups and other training platforms.
At Jasmin Elite Residence ,the welfare of our guests and colleagues will always be our priority. Rest assured we have taken all precautionary measures to prevent the spread of COVID-19 and will dedicate the same level of passion, energy and focus we have for service excellence into ensuring a safe environment during your stay. We hope these measures help with your travel decisions and look forward to welcoming you back to our hotels.
For now, we will take this unprecedented opportunity to reflect and rediscover the long-forgotten values that truly matter to us. I’m confident we will emerge from this situation with a new-found appreciation for the wonders of travel.
Please stay safe.

Sincerely yours,

İbrahim Molla / General Manager

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Safety Practices
We understand it is a privilege to be trusted in crafting a perfect stay for our guests as the future of travel changes. We pledge to create a safe and welcoming environment for all guests from the moment their reservation is confirmed until departure.
• Health Checks
All guests and suppliers will receive a temperature check and health declaration form upon arrival. We seek the understanding of individuals with a temperature of ≥38°C or displaying symptoms to travel later and we can help arrange a doctor’s appointment if required.

• Increased Sanitisation
We have embraced the best practices in cleaning standards which are audited regularly by our hotel’s safety committee. Guests can explore our residence with peace of mind as we meticulously address public spaces and high-touch points including room keys using hospital-grade chemicals. We also present guests the choice of having their luggage handles sanitised upon arrival.

• Enhanced Housekeeping
Increased duration of housekeeping services to encourage a more comprehensive cleaning of our apartments. We strive to be immaculate and take extra precautionary measures such as employing colour-coded microfibre cloths to avoid cross-contamination. Special attention is devoted to high-touch points such as glassware, telephones, control panels, bathroom handles, minibar and its contents.

• Safe Distancing
We have seamlessly reconfigured all public spaces including restaurants and bars to facilitate safe distancing without compromising on service and style. A minimum 1.5-metre safe distance is also communicated throughout our residence, from elevators to our heart of the house operations.

• Contactless Services
Guests are empowered with cashless payments, digitalised menus, contactless in-room dining and housekeeping services.

• Care Pack and Hand Sanitiser
Guests can find delight in a curated Jasmin Elite Care Pack containing face masks, hand sanitiser and cleaning kit for personal devices. Hand sanitizers are strategically placed on all floors and at high-contact areas of the hotel. Guests visiting restaurant can request for sanitised pouches to store masks or new masks after their meal.

• Colleagues Duty of Care
We take pride in enriching the lives of our colleagues. Our responsibility to their welfare translates to healthy meals rich in anti-oxidants. Temperature checks are conducted twice a day and we will provide personal protective equipment for their safety. Colleagues displaying symptoms will be advised to see a doctor and rest at home until they feel better.

• Ongoing Training
We have restructured and increased our training to support colleagues in providing the same experiential service during this new contact-lite era. With our increased intensity in training, we are confident in fulfilling our pledge of creating a pleasant environment for all. Beyond receiving institutionalised training certification, colleagues will enjoy ongoing education through daily line-ups as well as other communication platforms.

• Improved F&B Safety Measures
Our imagination in culinary arts is parallel to our desire for crafting a safe dining experience. All dry and fresh produce are disinfected and packed outside the kitchen before being stored to avoid contamination. We also keep kitchen utensils in UV boxes.

• Upkeep of recreational centres
We are committed to keeping our pools safe for swimming by elevating our cleaning protocols while maintaining a healthy PH and chlorine level.

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Booking Policy
Jasmin Elite Residence cancellation policy and waivers for room reservations:
• For individual reservations ;
The guests can cancel free of charge until 7 days before arrival.
The guests will be charged the cost of the first night if they cancel within 7 days before arrival.
The guests will be charged the cost of the whole stay if they cancel within 1 day before arrival.
Please note that changes for existing reservations are subject to room and rate availability.
• For reservations booked via Online Travel Agents or other third-party travel providers, please contact the respective provider for information on their cancellation policies.